Refund Policy

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Cancellation

Customer can cancel their order as long as it does not leave our office, send an email to us for cancellation (sales@cascarauae.com) once shipped we will not be able to cancel the order

Returns
unfortunately we can’t offer you a refund or exchange once the item and shipped from our office

if canceled Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Please do not send your purchase back

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cascarauae.com